Etech’s world-wide centers – Onshore, Nearshore, and Offshore, have the abilities to customize the solution that most effective match all of your wants. With Etech’s world-wide outreach, Etech is often accessible to guidance your prospects and provide dependable exceptional ordeals.
a gaggle of devoted leaders while in the Speak to Heart marketplace who are enthusiastic about producing a remarkable variation for our
About us Etech provides future-era BPO answers. a world minority-owned business, Etech has made and trademarked how to turn your knowledge into strategic insights. Leveraging the power of artificial moreover human intelligence Etech boosts schooling and coaching to give attention to essential behaviors producing improved consumer experiences and shareholder worth. Etech launched in 2003 with only four hundred staff and an individual Call Middle in Nacogdoches, Texas.
Etech is an omnichannel buyer engagement answers company for a few of the entire world’s leading and many revered brand names. The expertise Etech has gained throughout an array of company verticals lets us to repeatedly produce Extraordinary, own consumer encounters.
Learn More Life At Etech Etech believes in Operating tough and enjoying tricky and strives to help make workers experience empowered and self-confident in the job They are really performing.
At QEval, we’re committed to encouraging Speak to centers enhance their efficiency by apparent, actionable insights. Our performance analytics experiences provide you with a comprehensive breakdown of agent functions, consumer interactions, and operational bottlenecks, so you can make informed choices that result in measurable advancements. With QEval, you don’t just get experiences—you get the tools and suggestions to act on them.
Etech’s impressive engineering options and skilled leaders comprehend your business desires and realize the strategic insights your brand name ought to generate outcomes.
✅ unforeseen Positive aspects further than compliance You should not pass up this opportunity to rework your Get hold of Centre functions! routine more info a meeting with our professionals:
Metrics like tackle time, CSAT scores, resolution rates, and actionable insights are key to accomplishment in 2024. long gone are the days of concentrating entirely on phone quantity. Now, it’s about digging into the quality of Each and every interaction and driving actual results. Ready to acquire your simply call Heart functionality to the following level? Enroll at QEval College and ???? Listen to Shawndra’s complete insight below: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
Whether it’s cutting down get in touch with times, strengthening agent efficiency, or improving the overall consumer practical experience, our remedies are built to drive genuine outcomes. prepared to see how QEval may make a variation inside your functions? Contact us today to learn more. Make contact with Us: #QEvalPerformance #AgentOptimization #ContactCenterSuccess #OperationalEfficiency
The mixture of treatment, trust and Power introduced on the business enterprise is what will make the lifestyle at Etech special. Our CEO frequently suggests, “If we deal with our men and women, the quantities will take care of themselves.”
improving your Call Middle’s effectiveness doesn’t need to be challenging. With QEval College, you’ll obtain use of essential tools and training that supply accurate, measurable enhancements in agent general performance.
meet up with Malisha, a shining star on our customer support team! From tackling duties to experiencing enjoyment team routines, Malisha understands how to maintain the harmony among function and Perform. Her constructive Mindset and crew spirit make her a joy to operate with.
a bunch of devoted leaders while in the Make contact with center sector who will be enthusiastic about generating a exceptional variance for our
Listed below are just a couple important attributes of what we provide: ✅ comprehensive insights into agent overall performance as a result of complete analytics